- Your order is not passed our fraud system.
It is due to your billing information included your address, your country, your phone number,..... parts in them are not match. You must fill your true biling information.
- Your order is declined by payment gateway.
Like above, but this case. All of your informations are not match. Payment gateway will reponse to us that your order was declined and cancelled.
- Payment is time out.
Your payment can not be reached processed time of payment gateway. If you dont submit your payment information within 5 minutes, then your payment will be timeout after 5 minutes.
- Your email service has problem.
Normally, this problem may be in yahoo mail or hotmail. Our email can be sent to you already, but some unknow reason, it can be in Junk or Spam box.
To prevent, please follow our instruction:
1. Go to your email filter, you must check and make sure there is no filter for our email : firstname.lastname@example.org or email@example.com.
2. Please add our email to your contact to prevent email service filter.
In this case, we have can seperate to 3 sections: